Privacy Policy

We know privacy is important to you. We encourage you to read this Privacy Policy to understand the information we collect, the purpose of data collection, how we use it, how we protect the data, how we disclose or share the data, and the choices available to you.

This Privacy Policy applies to the information we collect about you during our business, including through CRYSOUND website and products, mobile applications, services, marketing activities, research, and other online or offline offerings operated by or on behalf of CRYSOUND (collectively referred to as the“Services”).

By using the Services, you agree to this Privacy Policy and that we may process, transfer, and store your information.

The information we collect about you depends on the Services you use, how you use them, and the information you provide to us.

Purpose of Data Collection

We collect data to provide you with a seamless and personalized experience when you use our Services. The primary purposes for which we collect your data include:

Service Delivery and Enhancement: We collect data to deliver the Services you request, process your transactions, and manage your account. This includes personalizing your experience and tailoring content to your preferences.

Communication: We use your contact information to send you updates about your orders, notify you about important changes to our Services, respond to your inquiries, and provide customer support.

Personalization and Recommendations: We collect data to understand your preferences and behaviors, enabling us to provide personalized content and product recommendations that match your interests.

Marketing and Promotions: We may use your information to send you promotional materials, newsletters, and special offers. You can opt-out of receiving these communications at any time.

Analytics and Improvements: We collect data to analyze how our Services are used, identify trends and areas for improvement, and develop new features and functionalities to enhance user experience.

Security and Fraud Prevention: We collect data to safeguard our Services and users, detect and prevent fraudulent activities, and ensure the integrity and security of our platform.

Legal Compliance: We collect data to comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.

Business Operations: We use data to support our everyday business operations, including auditing, data analysis, and research to maintain and improve our Services.

By understanding the purposes of data collection, you can make informed decisions about your interaction with our Services. We are committed to using your data responsibly and ensuring transparency in our data practices.

We collect information in three main ways: (1) information you provide directly to us; (2) information we collect automatically through technology when you use the Services; and (3) information we collect from other sources.

When you use our Services, you may provide certain information to us. For example, we collect information directly from you when you place an order and purchase from us, post comments, photos, or videos to the Services, participate in CRYSOUND surveys or research, or communicate and interact with us.

Common categories of information we collect directly from you include:

Contact and account information, such as name, address, telephone number, email address, and login credentials.

Financial and transactional information, such as credit card information, purchase and transaction history.

Customer service interaction information, such as messages submitted through online forms or email, and summaries or recordings of interactions with our customer service personnel.

Information for surveys and sweepstakes, such as interests, preferences, demographic data, photos, videos, and information needed for participation incentives.

When you use our Services, we may automatically collect certain information. We use third-party technologies, including cookies and similar tools, to assist in collecting this information.

Some of the information we automatically collect includes:

Website and email usage information, such as IP address, browser language, software and hardware attributes, referring and exit URLs, pages viewed, the date and time you accessed our websites or opened our emails, and other similar information.

Product and software usage information, such as serial number, operating system version, software version, error logs, system updates and other similar information.

Device and network information, such as internet connection type, IP address, SSID, and wireless connection quality, and other similar information.

Content access information, such as media, external sources, third-party services connected to your product or software, and other similar information.

Usage and interaction information, such as time spent using different features, sensor data, environmental data, and other similar information.

Location information. We will always ask your permission before collecting precise location information, in accordance with your device settings and applicable legal requirements.

We may receive information about you from other sources, such as business partners, marketers, researchers, analysts, social network services, and other parties to help us supplement our records.

If you access our Services through a third-party website, application, or social media platform (such as Google Assistant or Facebook), we may receive information about you from that third-party site, application, or platform, depending on their data practices and your settings (for example, your name, username, email address, and comments or content you post). CRYSOUND is not responsible for the content or practices of third-party websites, applications, or platforms. We urge you to read the privacy and security policies of any third-party websites, applications, or social media platforms you use.

We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.

We collect information through cookies and other similar technologies when you visit our websites and use our applications.

Online Analytics

We may use third-party analytics services on our Services (e.g., Google Analytics, Adobe Analytics). These service providers may set and access their own cookies, pixel tags, and similar technologies on our Services to collect information that can be used to track users over time and across services. These analytics services help us understand how users arrive at and use our Services.

If you do not want Google Analytics to collect and use information about your use of our websites, you can install an opt-out in your web browser. You may also opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings.

Online Advertising

CRYSOUND strives to provide you with relevant, value-added content in our online advertisements. We work with online analytics and advertising partners to: : (1) better understand the use of our Services so that we can improve our Services; and (2) deliver CRYSOUND advertisements that are more tailored to you both on our Services and on third-party Services.

Our partners may place cookies, pixel tags, and similar technologies on many online services, including ours. They use these technologies to collect information about your activities on these services to deliver more relevant advertising. For example, they may use the information they collect from their cookies on our Services to identify CRYSOUND products and services you might be interested in and to recognize your device so they can show you relevant CRYSOUND advertisements while you are using our Services and other services.

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CRYSOUND may use the information we collect in the following ways:

To provide the services you have requested, such as complete a purchase, provide subscriptions, offer customer support, or integrate with selected services.

To communicate with you, for example, keeping you informed about purchases, shipments, product/software updates, and changes to our terms, conditions, and policies.

For marketing and advertising purposes, including providing you with the latest product announcements, promotions, and information about upcoming events.

To personalize your experience and customize the Services, such as delivering relevant content, recommend features through our Services, and maintain your product wish lists.

To Improve our Services. For bug detection, error reporting, understanding user interactions, improving usability and effectiveness, performing research and analytics, and testing new products and features.

For our business operations. To maintain your account, review and process employment applications, ensure security, prevent fraud, and comply with legal requirements.

The laws in some jurisdictions require companies to tell you about the legal grounds they rely on to process your information. Our legal bases for processing your information as described in this Privacy Policy are as follows:

l Where use of your information is necessary to perform our obligations under a contract or commitment to you. For example, to provide the services you’ve requested from us, or to comply with our website terms of service.

l Where use of your information furthers our legitimate interests or the legitimate interests of others. For example, to provide security for our Services, operate our business and our Services, make and receive payments, defend our legal rights, and prevent fraud.

l Where we use your information to comply with applicable legal obligations. For example, keeping track of purchases for tax and auditing purposes.

l Where you have consented to our processing of your information for a particular purpose.

For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources and use such combined information in accordance with this Privacy Policy.

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CRYSOUND may disclose or share your information in the following ways:

Affiliated Entities

We may disclose or share information within the CRYSOUND to deliver the Services, operate our business, and enhance our Services and your customer experience.

Service Providers

We use select third-party vendors to help us provide our Services and operate our business, and we may provide access to or disclose your information to these vendors. They provide a variety of services to us, including customer service, payment processing, shipping, sales and marketing, product design and development, data storage, security, fraud prevention, research, and legal services. These service providers are permitted to access and use your information for purposes of performing services for CRYSOUND or to comply with applicable legal requirements.

Connected Third-Party Platforms, Websites, Applications, and Services

When you initiate a connection with a third-party platform, website, application, or service through our Services, we will disclose information about you that is required to enable delivery of the third-party content or service (e.g., your streaming service login credentials). If you choose to initiate these connections, you agree that the third-party’s policies and terms, and not CRYSOUND’s, govern your use of those third-party platforms, websites, applications, and services. We urge you to read the privacy and security policies of these third parties.

For Legal and Safety Reasons

We may disclose the information we collect about you if required to do so by law or in a good faith belief that such disclosure is reasonably necessary to: (a) comply with legal process (for example, a subpoena or court order); (b) enforce our terms of service or sale, this Privacy Policy, or other contracts with you, including investigation of potential violations; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of CRYSOUND or others.

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As we continue to develop our business, we may engage in transactions with other companies regarding the purchase or sale of a business. We may disclose your information as part of, or in contemplation of, such transactions. If a portion or all of CRYSOUND’s assets are transferred to a third party in connection with such a transaction, your information may be one of the transferred assets.

We may share your information with third parties when you consent to such sharing. For example, you may consent to our sharing of your information with third parties for their own marketing purposes, subject to their separate privacy policies.

We may share de-identified or aggregated information that cannot reasonably be used to identify you. This data is not subject to the restrictions in this Privacy Policy and may be used for any purpose, including for research and analysis, marketing, and improving our Services.

We are committed to protecting your information and ensuring transparency about how we share it. If you have any questions or concerns about our data sharing practices, please contact us.

Security of Your Information

We are committed to protecting your information. We take the security of your personal information seriously and are committed to safeguarding it through a variety of measures. Here’s how we protect the data we collect:

1. Technical Security Measures:

Encryption: We use general industry-standard encryption technologies to protect your data during transmission and storage. This includes the use of HTTPS for secure communication over the internet.

Access Controls: We implement strict access controls to ensure that only authorized personnel have access to your data. Access to sensitive information is restricted and monitored.

Firewalls and Intrusion Detection Systems: Our systems are protected by firewalls and monitored by intrusion detection systems to prevent unauthorized access and detect potential threats.

2. Organizational Security Measures:

Security Policies: We maintain and enforce comprehensive security policies that govern the handling and protection of personal data.

Training and Awareness: Our employees are trained on data security best practices and are required to adhere to our privacy and security policies.

Incident Response: We have a dedicated incident response team to address and manage any data security incidents promptly and effectively.

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3. Physical Security Measures:

Secure Facilities: Our data centers and offices are equipped with physical security measures, including access controls, surveillance, and security personnel.

Data Storage: Physical and electronic records are stored in secure locations to prevent unauthorized access and tampering.

4. Regular Security Audits and Assessments:

Vulnerability Assessments: We regularly conduct vulnerability assessments and penetration testing to identify and address potential security weaknesses.

Third-Party Audits: We engage independent third-party auditors to review our security practices and ensure compliance with industry standards.

5. Data Minimization and Retention:

Data Minimization: We collect only the data necessary for the purposes outlined in our privacy policy and minimize the amount of personal information stored.

Retention Policies: We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymize it.

6. User Controls and Options:

Account Security: Users are encouraged to use strong passwords and to keep their account information secure. We offer features such as two-factor authentication to enhance account security.

Privacy Settings: Users can adjust their privacy settings and preferences within their accounts to control how their information is used and shared.

Despite our efforts, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your data, but we are committed to doing our best to protect it. If you have any concerns about the security of your data, please contact us so that we can address them promptly.

We regularly monitor our Services for possible vulnerabilities and attacks. If you have any concerns about the security of our Services, please contact us so they may be addressed and resolved in a timely and effective manner.

Retention of Your Information

We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify information when it is no longer needed to fulfill these purposes unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing of your information.

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From time to time we may change or update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. You should review the Privacy Policy periodically, and you can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective date” at the beginning of the document. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy. If we make material changes to the Policy, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective, in accordance with applicable legal requirements.

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please email us at info@crysound.com or visit our website for additional contact information.